Now that we know the questions for areas that your employees get stuck on the job, we can write answers to those questions. It’s important to write down the questions and tasks as your employees ask them because it will make it easier for them to find those help articles when they search for them later. These will become the titles of your first 100 ScreenSteps articles. Write down the specific questions your end-users have and the names of specific tasks they will be performing. Write specific questions and tasksĪfter figuring out which scenarios your employees will need aid in, we need to understand what types of questions and tasks they need to complete in those situations. For example, if your employees understand the overall process, they may just need a checklist to remind them of the main tasks. Tip: The types of articles you choose as part of your content plan will be used by end-users during these various work situations. Mainly, what are your end-users doing when they need to complete a task? It helps to know some context around what’s going on when your end-users need to use ScreenSteps.
#SCREENSTEPS SITE LAYOUT PAGES HOW TO#
Once we’ve agreed on a plan for how to present your content, we need to know where your employees need learning assets. Pinpoint which situations your employees will use ScreenSteps for Your end-users will pull up your ScreenSteps content while they are working, to help them perform specific tasks. The resources you create are there to aid your employees and help them learn while in the workflow. 1 goal of using ScreenSteps is to help people perform their jobs.
Are you going to have any of the following? We want to get everyone on the same page as to what kind of learning materials you are going to create in ScreenSteps. Discuss a plan for ScreenSteps contentīefore we dive into any how-tos, our coaches will meet with your team to discuss an overall plan for ScreenSteps content.
🔍 Related: 3 Consulting Services ScreenSteps Offers if You Have Existing Content 1. Our ScreenSteps coaches can work with your company and help you through these five steps to help you launch your site and set you up for success down the road.
Over the past eight years, I’ve helped companies document and optimize their procedures so their employees could use their help guides in the workflow. If you are starting from scratch, ScreenSteps still offers consulting services to help you get your ScreenSteps site up and running. When you decide to use ScreenSteps, the ScreenSteps team offers consulting services to help migrate your existing content into your new knowledge base.īut, what happens if you don’t have any existing content? Or your existing content is incomplete and you need to start from scratch? How can the ScreenSteps team help you then?
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